Team Lead, Member Services

Job Summary

A company is looking for a Team Lead, Member and Provider Services.

Key Responsibilities

• Hire, manage, and oversee team performance, growth, and HR tasks
• Monitor operational KPIs, conduct root-cause analysis, and implement action plans
• Lead team communications and foster an inclusive culture aligned with company values

Required Qualifications

• 2+ years of experience in a fast-paced operations or customer service environment
• 2+ years of direct people management experience
• 2+ years of experience using data and metrics for improvements
• Experience in LEAN practices
• 1+ year working with BPO vendors