Team Lead, Member Services

Job Summary

A company is looking for a Team Lead, Member and Provider Services.

Key Responsibilities:

• Hire and manage a team, overseeing performance management and HR tasks
• Monitor team outcomes and operational KPIs, conducting analysis and action planning
• Lead team huddles and foster an inclusive culture aligned with company values

Required Qualifications:

• 2+ years experience in operations or customer service
• 2+ years of direct people management experience
• 2+ years of experience using data and metrics for improvements
• Experience in LEAN practices
• 1+ year working with BPO vendors