Team Lead, Membership Operations

Job Summary

A company is looking for a Team Lead, Membership Acquisition.

Key Responsibilities:

• Oversee team workflows, serving as the point of contact for escalations and issue triage
• Support the team in achieving KPIs and quality expectations while enhancing lead and client experience
• Drive improvements in SMB program through self-service experience and automation of interactions

Required Qualifications:

• Experience in member support, client success, or operations in B2B2C organizations
• Experience in building self-service systems for clients or prospective members
• Proven track record in performance management and team development
• Familiarity with ticketing systems such as Intercom or Salesforce
• Demonstrated member-first and data-driven mindset