Team Lead of National Expansion

Job Summary

Leading a team of 7-8 Launch Specialists in a fast-paced remote environment, the full-time Team Lead of National Expansion will drive team success through analytics, performance reviews, and targeted coaching while ensuring high-quality care for patients and caregivers.

Key responsibilities

• Collaborate with the Assistant Manager to support Launch Specialists in achieving productivity goals
• Audit calls and Salesforce documentation to maintain quality standards and provide coaching for continuous improvement
• Monitor daily workflows and performance metrics, offering guidance to team members to meet KPIs

Required qualifications

• 2+ years of relevant experience in healthcare operations or at FreedomCare
• Proficient in Salesforce, Microsoft Office, and Google Suite
• Strong analytical, organizational, and time management skills
• Ability to motivate team members to exceed case management targets
• Self-motivated with a passion for improving home care