Team Lead, Onboarding

Job Summary

A company is looking for a Team Lead, Onboarding (Scale) to enhance the onboarding experience for SMB and mid-market customers.

Key Responsibilities

• Design and optimize a segmented onboarding framework tailored to customer needs
• Lead a team of onboarding consultants to ensure efficient and impactful onboarding experiences
• Analyze onboarding metrics and advocate for customer needs to inform program improvements

Required Qualifications

• 4-6 years of experience in customer onboarding or customer success operations in a SaaS environment
• Minimum of 2 years in a leadership or team-lead role
• Proven ability to design and scale onboarding programs effectively
• Strong analytical skills with experience using onboarding KPIs to guide performance
• Familiarity with productivity, analytics, and project management tools