Team Lead, Onboarding

Job Summary

To enhance customer success, the full-time salaried Team Lead, Onboarding will mentor a team, manage performance development, and address customer escalations while working collaboratively in a dynamic remote environment.

Key responsibilities

• Mentor and support team members by guiding day-to-day responsibilities and monitoring performance
• Develop and implement coaching plans to improve team skills and manage daily operations
• Address escalated customer concerns and collaborate with the QA Lead to oversee Quality Assurance workflows

Required qualifications

• 4+ years of experience in customer support or service industry
• Bachelor's degree from an accredited college or university
• Intermediate experience with Slack, Asana, Google Workspace, Zendesk, and Workday
• Knowledge of HIPAA, PCI-DSS, PHIPA, and GDPR regulations
• 1+ years of experience in a supervisory role within Onboarding preferred