Team Lead, RCM Operations

Job Summary

To support the revenue cycle management efforts, the full-time Team Lead, RCM Operations will manage daily operations, optimize client revenue retention, and train employees on practice management systems in a remote environment.

Key Responsibilities:

• Act as the primary subject matter expert for assigned client accounts, conducting root cause analysis and identifying potential issues
• Assign workloads to team members, validate work accuracy, and ensure timely completion of end-of-month processes
• Facilitate onboarding and training of new hires while providing ongoing coaching and development for team members

Required Qualifications:

• Minimum of 2 years of hands-on experience in managing billing and collections teams within the healthcare industry
• Proven leadership qualities with experience in driving change management initiatives and fostering high-performing teams
• Strong supervisory competencies, including coaching, mentoring, and situational assessment skills
• Proficient in software applications essential for revenue cycle management, including Google for Business and Microsoft Excel
• Familiarity with clearinghouses and SaaS products used in healthcare billing and collections is highly desirable