Team Lead - Referral Management

Job Summary

To support patient advocacy efforts, the full-time Team Lead - Referral Management will manage complex case resolutions, mentor Patient Advocates, and interact with various healthcare agencies in a 100% remote capacity.

Key responsibilities

• Manage follow-up and resolution of complex cases, including those requiring appeals
• Act as a mentor and assist in training new Patient Advocates
• Collaborate with hospital staff and prepare reports for clients as needed

Required qualifications

• High School Diploma or GED required; some college coursework preferred
• Preferred case management experience and familiarity with state and federal programs
• Proficient in Microsoft Office Suite, particularly Excel and Outlook
• Ability to adapt to changing processes and make decisions in a fast-paced environment
• Experience in critical thinking and multitasking