Team Lead Tax Services

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Jul 02, 2024
This job expires in: 10 days

Job Summary

A company is looking for a Team Lead, Tax Services.

Key Responsibilities:
  • Coach associates in resolving complex customer service issues and on-boarding new associates
  • Participate in problem identification and resolution with the team
  • Collaborate with stakeholders to ensure optimal service levels and quality

Required Qualifications:
  • 4-year degree in Business Administration or related field preferred
  • 3+ years of HCM software, payroll tax experience preferred
  • Subject matter expertise within Tax systems and processes
  • Ability to demonstrate strong problem-solving skills
  • Experience with SalesForce.com and/or customer management analytical software preferred

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