Team Lead Technical Support Engineer

Job Summary

A company is looking for a Team Lead Technical Customer Support Engineer.

Key Responsibilities

• Leads and develops a team focused on API onboarding and integration support
• Establishes team processes and workflows to ensure timely resolution of partner issues
• Acts as an escalation point for complex partner issues and drives systemic improvements

Required Qualifications

• 6+ years of experience in software engineering, API support engineering, or technical customer support engineering
• 2+ years of experience leading or mentoring engineers in a technical support environment
• Strong understanding of API design, RESTful services, and integration patterns
• Proven experience troubleshooting complex distributed systems
• Experience defining and improving operational processes and support workflows