Team Lead, Trade Operations
Job Summary
To lead the Ordering & Trade CX team, the full-time remote Team Lead, Trade Operations will manage daily performance, coach team members, and drive process improvements while collaborating with senior leadership to scale the Trade business.
Key responsibilities
- Provide day-to-day management of the Ordering & Trade CX team, ensuring performance objectives are met
- Deliver coaching and development to CX Associates, conducting regular performance check-ins to enhance engagement
- Monitor team productivity and act as the final point of escalation for complex client and trade partner situations
Required qualifications
- 2+ years of experience in a Customer Experience, Operations, or related role, preferably with trade or B2B exposure
- Proven people leadership experience with a focus on coaching and developing team members
- Experience in building or restructuring teams, including defining roles and staffing plans
- Practical experience with modern CX technology such as Zendesk or Salesforce Service Cloud
- Strong analytical skills to drive team performance through data-informed coaching
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,401 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
