Team Lead Workforce Management

Job Summary

A company is looking for a Team Leader Workforce Management.

Key Responsibilities

• Interview, hire, and coach staff while managing their performance and career growth
• Lead strategic business planning and provide forecasting and analysis expertise
• Collaborate with cross-functional teams to address workflow issues and recommend action plans

Required Qualifications

• Bachelor's Degree plus four (4) years of relevant experience
• Two (2) years of call center technology and operations experience
• One (1) year of experience in a Workforce Management role
• Three (3) years of leadership or management experience
• Experience with Workforce Management tools/platforms