Team Leader

Job Summary

A company is looking for an ERT Team Leader-3.

Key Responsibilities

• Manage daily operations and problem-solving of a team to meet service level standards and sales targets
• Coach, motivate, and develop team members to ensure a superior customer experience
• Compile performance reports and act as a communication conduit between team members and management

Required Qualifications

• At least 2 years of relevant people management experience
• Experience in providing constructive criticism and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Proven ability to manage HR-related issues and conduct performance appraisals
• Experience in training and developing staff