Team Leader

Job Summary

A company is looking for a Team Leader who will oversee the daily operations of a team of Customer Service Associates in a virtual environment.

Key Responsibilities

• Manage team performance by setting expectations, monitoring results, and providing coaching and motivation
• Ensure compliance with organizational policies and recommend operational improvements
• Monitor staff performance and participate in hiring and performance appraisal processes

Required Qualifications

• Minimum of 2 years of experience in a fast-paced leadership role
• Familiarity with contact center tools and systems
• Ability to work flexible hours, including mornings, nights, and weekends
• Good attendance record, with at least 85% for the last 90 days
• Preferred experience in a call center environment