Team Leader

Job Summary

A company is looking for a Team Leader responsible for overseeing the daily operations of a team of Technical Support Associates.

Key Responsibilities

• Manage team performance by setting job expectations, coaching, and enforcing policies
• Ensure compliance with client service agreements and recommend operational improvements
• Monitor staff performance and participate in hiring and performance appraisal processes

Required Qualifications

• Minimum of 2 years of experience in a fast-paced leadership role
• Experience in a call center environment preferred
• Ability to work flexible hours in a 24x7 environment
• Strong proficiency in MS Office tools
• Good attendance record and performance metrics in current role