Team Leader

Job Summary

A company is looking for a Team Leader to manage and guide a team of representatives in delivering exceptional customer experiences.

Key Responsibilities

• Provide leadership and supervision to a team of representatives
• Coach and mentor team members to enhance their skills and performance
• Monitor team performance and ensure adherence to service level agreements and key performance indicators

Required Qualifications

• 3 years of experience in a role equivalent to the representative supported
• Minimum of 1 year experience in a leadership or supervisory role, preferably in a call center environment
• Previous client-facing experience preferred
• Proficiency in using customer service software and tools such as CRM
• Results-oriented mindset focused on driving operational excellence and continuous improvement