Team Leader

Job Summary

Overseeing a dedicated team in a virtual environment, the full-time Team Leader will manage daily performance metrics, ensure high-quality member interactions, and provide ongoing coaching to empower team members in securing vital benefits.

Key responsibilities

• Drive operational process improvements and recommend changes to enhance service line performance
• Monitor team performance against key performance indicators and conduct routine quality audits
• Facilitate regular communication with staff regarding goals, changes, and best practices

Required qualifications

• Bachelor's degree
• Experience in operations account processing
• Strong knowledge of Medicare and Medicaid
• Basic to intermediate financial skills
• Familiarity with Fair Employment Practices and Office Protocol/Telephone Etiquette