Team Leader

Job Summary

Leading a team of direct report agents, the full-time Team Leader in Melbourne, Florida, will manage day-to-day operations, drive performance through coaching and evaluation, and foster strong relationships within the team and across departments.

Key responsibilities

• Oversee agent performance management and ensure operational success of the team
• Lead coaching sessions and facilitate team meetings to promote agent development and maintain a positive work environment
• Collaborate with support departments and participate in performance reviews and process improvements

Required qualifications

• High School Diploma or GED required; some secondary education preferred
• 1+ year of experience in a team leadership or supervisory role preferred
• 3+ years of customer service experience, ideally within a contact center environment
• Experience in coaching and delivering employee performance management required
• Basic knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook)