Team Leader

Job Summary

To drive operational excellence in a remote environment, the full-time Team Leader will inspire and manage a team of 12-20 customer service associates, ensuring exceptional guest experiences and efficient event management while achieving key performance indicators.

Key Responsibilities

• Leads and motivates customer service associates to achieve service level agreements and key performance indicators
• Supervises daily operations, ensuring prompt and courteous responses to customer inquiries while managing escalations and grievances
• Conducts training, performance appraisals, and organizes team meetings to enhance team effectiveness and morale

Required Qualifications

• 1-2 years of supervisory experience or 3-4 years of experience as an associate
• Excellent knowledge of MS Office, particularly Excel
• Preferred: Minimum of 1 year as a Process Leader or Team Leader
• 2 years of undergraduate or graduate education from a 4-year college
• Experience in dental claims is an added advantage