Team Leader - Centurion Lounge

Job Summary

Leading a dedicated team of Member Service Professionals, the full-time Team Leader - Centurion Lounge will coach and inspire staff to deliver exceptional service while managing team performance and operational improvements at the Dallas Fort Worth Airport lounge.

Key responsibilities

• Creating a cohesive team environment and coaching staff to provide a premium guest experience
• Managing team performance, setting goals, and providing ongoing feedback and development opportunities
• Collaborating with food and beverage partners to enhance the customer experience and identifying operational improvement opportunities

Required qualifications

• Minimum 2 years of proactive customer service experience, preferably in a premium service setting
• At least 2 years of supervisory experience in the airline, lounge, or travel industry
• Demonstrated ability to resolve customer issues and implement policies effectively
• Strong analytical skills with a focus on driving and measuring business results
• Flexibility to work various shifts, including nights, weekends, and holidays