Team Leader - Centurion Lounge

Job Summary

Leading a dedicated team of Member Service Professionals, the full-time Team Leader - Centurion Lounge will coach and inspire staff to deliver exceptional service, manage performance metrics, and ensure operational excellence at the SEA Airport lounge.

Key responsibilities

• Creating a cohesive team environment and providing continuous coaching and development
• Monitoring customer interactions to ensure a high-touch, premium experience for all lounge guests
• Identifying opportunities for operational improvements and implementing creative solutions to enhance business growth

Required qualifications

• Minimum 2 years of proactive customer service experience, preferably in premium servicing
• At least 2 years of supervisory experience
• Experience in the airline, lounge, or travel industry, including reservation experience
• Demonstrated passion for service with the ability to resolve customer issues
• Ability to work flexible shifts, including nights, weekends, and holidays