Team Leader - Public Records

Job Summary

Leading a team of Public Records associates, the full-time Team Leader - Public Records will manage background verification processes, ensuring high-quality delivery and adherence to SLAs while working remotely during night shifts.

Key Responsibilities

• Manage a team handling US court research and criminal background screening, ensuring productivity and target achievement
• Oversee the retrieval and analysis of court records, ensuring accurate interpretation and timely completion of background screening reports
• Conduct quality audits and implement improvement initiatives to maintain compliance with client requirements and legal regulations

Required Qualifications

• Hands-on experience in US Public Records / Background Verification is mandatory
• Minimum 18 months of experience as a Team Leader
• Total experience of 3-6 years in Background Verification, KPO, or Operations
• Strong understanding of US legal terminology and court documentation
• Willingness to work in US Night Shift