Team Leader - Verifications

Job Summary

Leading a team of 10-20 associates, the full-time Team Leader - Verifications will manage end-to-end employment and education verification processes for US background screening operations, ensuring high-quality delivery and adherence to SLAs in a remote night shift environment.

Key Responsibilities

• Manage team productivity, allocate work, and drive adherence to SLAs and performance benchmarks
• Oversee the verification processes, ensuring accurate documentation and compliance with client requirements
• Track KPIs and implement corrective actions to enhance team engagement and operational efficiency

Required Qualifications

• Hands-on experience in Employment and Education Verification
• Minimum 18 months of experience as a Team Leader
• Total experience of 3-6 years in BGV/KPO/Operations
• Strong understanding of US verification processes and compliance standards
• Willingness to work in a US Night Shift