Tech Customer Support
Job Summary
Providing remote support for users across various platforms, the full-time Tech Customer Support Agent will manage incoming requests, troubleshoot issues, and collaborate with internal teams to ensure customer satisfaction.
Key responsibilities
- Manage and troubleshoot user requests across Hack The Box platforms, reproducing user-reported issues
- Communicate with users in real-time via Intercom and Discord, updating stakeholders on complex issues
- Open internal JIRA tickets for relevant teams, documenting reproducible steps and evaluating issue impacts
Required qualifications
- Familiarity with Hack The Box platforms and products
- Proficiency in developer tools and knowledge of Windows & Linux operating systems
- Previous experience in web application development
- Experience with scripting languages such as PowerShell, Bash, or Python is advantageous
- Ability to identify bugs and clearly describe technical issues
Complete Job Description
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