Tech Support Specialist

Job Summary

A company is looking for a Tech & Community Support Specialist to deliver support experiences and engage with users.

Key Responsibilities

• Provide exceptional support to users by addressing technical inquiries and issues related to products and services
• Engage with the community through various channels, fostering a positive environment and promoting best practices
• Document and categorize support requests, contributing to a knowledge base for improved future support experiences

Required Qualifications

• 2 years of experience in customer success, sales support, or account management
• Technical or scientific background with a strong grasp of AI, social platforms, and tooling
• Fluent in English with timezone coverage for Europe and North America
• Experience in a technical support or customer service role, preferably within the software or tech industry
• An educational background in IT, communications, or a related field is beneficial