Tech Support Specialist

Job Summary

A company is looking for a Tech Support Specialist.

Key Responsibilities

• Listen to caller's concerns and manage their expectations for timely resolution
• Guide callers through troubleshooting steps via phone/email to resolve issues
• Document information using a ticket management application while ensuring compliance with regulations

Required Qualifications

• High School Diploma or GED
• Minimum of 5 years answering inbound phone calls
• At least 3 years in customer service or equivalent experience
• 12 months of technical support experience
• Proficient in client management ticketing applications