Tech Support Specialist

Job Summary

A company is looking for a Tech Support II to provide advanced technical expertise in a remote environment.

Key Responsibilities:

• Perform remote troubleshooting and configuration of complex equipment
• Utilize command level programming for configuring and troubleshooting network devices
• Support various manufacturers and configurations of desktop/laptop equipment

Required Qualifications:

• Expertise in high-end multifunction devices such as Lexmark, HP, and Xerox
• Experience with equipment configuration verification and software upgrade testing
• Strong task prioritization, ticket management, and documentation skills
• Proficiency with operating systems and command line tools
• Flexible schedule and high level of self-motivation