Tech Support Specialist

Job Summary

Providing technical and account support through inbound calls and chats, the full-time Tech Support Specialist will assist team members with password administration, customer applications, and basic technical issues in a hybrid work environment.

Key responsibilities

• Administer passwords and provide chat support for technical inquiries
• Assist with customer applications, account servicing, and branch balancing
• Deliver basic technical support for desktops, laptops, printers, and mobile devices

Required qualifications

• High School Diploma or GED
• Strong aptitude for customer service and willingness to learn financial and technical skills
• Ability to work independently and collaboratively within a team
• Flexibility and adaptability to a dynamic workplace
• Experience with technical support or help desk environments is preferred