Tech Support Specialist
Job Summary
Seeking a passionate Tech Support Specialist, the full-time position will provide front-line support to KinderCare employees via phone, email, and chat, focusing on diagnosing and resolving technical issues while ensuring a positive customer experience.
Key responsibilities:
- Serve as the primary support contact for National Support Center and Field staff, managing inquiries through various communication channels
- Diagnose and troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and customer satisfaction
- Document and track issues through resolution, providing updates to customers and escalating unresolved problems to appropriate teams
Required qualifications:
- 1-2 years of experience in technical customer service support via phone and email
- Experience with technical systems including Windows, Mac OS, and mobile devices
- High School diploma or equivalent; a 2 or 4-year college degree is a plus
- Demonstrated customer service skills with a strong desire to assist others
- Experience with IT Service Desk tools, such as ServiceNow, is preferred
Complete Job Description
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