Tech Support Supervisor

Job Summary

A company is looking for a Tech Support Manager.

Key Responsibilities

• Supervise daily operations of the support team, focusing on customer interactions across chat, email, and phone
• Coach and mentor agents to uphold high-quality customer service standards
• Analyze support data to identify performance trends and collaborate on upskilling programs

Required Qualifications

• 2+ years of experience in a customer support leadership or supervisory role
• Prior experience in SaaS is required
• Prior experience in VoIP environments is highly preferred
• Recent experience with Intercom is highly preferred
• Familiarity with tools like Salesforce or HubSpot