Tech Tools Support Associate

Job Summary

A company is looking for a Tech Tools Associate to support staff and group members in utilizing technology tools for organizing work.

Key Responsibilities

• Conduct local group technology onboarding meetings (approximately 20 per week)
• Process local group technology applications for EveryAction and Mobilize (10-20 per week)
• Review and approve events, manage Freshdesk tickets, and maintain training materials

Required Qualifications

• 1-2 years of experience with political technology tools such as VAN, EveryAction, or Mobilize
• Familiarity with help desk or ticketing systems; experience with Freshdesk is a plus
• Comfort explaining technical concepts to non-technical users
• Basic Excel proficiency and strong organizational skills
• Ability to work effectively in a remote environment