Technical Account Coordinator

Job Summary

Detail-oriented and proactive, the full-time Technical Account Coordinator will manage client-related tasks and deliverables, support internal team activities, and ensure successful client engagements in a remote environment.

Key Responsibilities

• Track and manage client-related tasks, projects, and deliverables in collaboration with Client Account Managers
• Document client requirements and create technical documentation, including workflows and process diagrams
• Support client communications and assist with onboarding and knowledge transfer processes for new clients

Required Qualifications

• Bachelor's degree in a relevant field (e.g., Information Systems, Business Administration, or Project Management)
• 1-3 years of experience in project coordination, technical support, or client success, preferably in a SaaS environment
• Experience with SaaS tools and concepts, including task/project management platforms
• Proficient in process mapping software and ticketing or CRM platforms
• Intermediate Excel skills, including pivot tables and data validation