Technical Account Engineer

Job Summary

A company is looking for a Technical Account Engineer who ensures timely resolution of complex technical issues by providing advanced support and collaborating with teams.

Key Responsibilities

• Serve as the primary contact for technical support, addressing and resolving customer concerns
• Perform troubleshooting and triage, managing issues through resolution and suggesting improvements
• Investigate and diagnose complex technical issues escalated from support teams to ensure effective resolutions

Required Qualifications and Education

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
• Expertise in Unified Communications and Contact Center technologies, including voice and video solutions
• Strong knowledge of VoIP protocols, specifically SIP and H.323
• Experience with SBC, PBX, call routing, and SIP trunking systems
• Ability to work outside typical business hours, including weekends or holidays as needed