Technical Account Engineer

Job Summary

A company is looking for a Technical Account Engineer (TAE).

Key Responsibilities

• Serve as a single point of contact for customers, ensuring effective technical support and resolution of concerns
• Perform troubleshooting and triage, managing issues through resolution while collaborating with engineering teams
• Investigate and diagnose complex technical issues escalated from support teams, ensuring timely and effective resolutions

Required Qualifications

• Qualifications in Computer Science, Engineering, Information Systems, or a related field
• Expertise in Unified Communications and Contact Center technologies, including voice and video solutions
• Knowledge of VoIP protocols, specifically SIP and H.323
• Experience with SBC, PBX, call routing, and SIP trunking systems
• Ability to work outside typical business hours and collaborate effectively with colleagues