Technical Account Management Lead

Job Summary

Leading a global team of Technical Account Managers, the full-time Global Technical Account Management Lead will drive post-sales technical partnerships for Cash App Pay, Afterpay, and Clearpay, focusing on merchant growth and retention while working remotely.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives for Cash App Pay, Afterpay, and Clearpay
• Lead and develop a distributed team, fostering alignment while allowing regional execution based on local market context
• Serve as the escalation point for critical merchant issues and collaborate with cross-functional teams to represent the merchant voice in product development

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments, fintech, e-commerce, or SaaS
• Proven track record of leading and managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms
• Experience defining team strategy and setting KPIs in environments where success is not easily quantified
• Strong communication skills with the ability to represent team impact to leadership and advocate for resources