Technical Account Management Lead

Job Summary

Leading a global team of Technical Account Managers, the full-time salaried Technical Account Management Lead will define and execute strategies for Cash App Pay, Afterpay, and Clearpay, focusing on proactive merchant enablement and driving commercial outcomes while working remotely.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives
• Lead, coach, and develop a distributed team of Technical Account Managers across multiple regions
• Establish performance measurement frameworks that connect technical account management work to commercial outcomes

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments, fintech, e-commerce, or SaaS
• Experience leading and managing distributed or global teams
• Technical fluency across payments infrastructure, APIs, and e-commerce platforms
• Ability to build cross-functional partnerships with GTM, Product, and Engineering at leadership levels
• Experience managing through organizational change and navigating global market complexities