Technical Account Management Lead

Job Summary

Leading a global team, the full-time salaried Technical Account Management Lead will oversee post-sales technical partnerships for Cash App Pay, Afterpay, and Clearpay merchants, focusing on merchant growth and retention while collaborating with cross-functional teams.

Key responsibilities

• Define and execute the global TAM strategy aligned with commercial objectives for Cash App Pay, Afterpay, and Clearpay
• Lead and develop a distributed team of Technical Account Managers across multiple regions, ensuring proactive merchant enablement and performance measurement
• Serve as the escalation point for critical merchant issues and collaborate with Product and Engineering to influence the product roadmap

Required qualifications

• Significant experience in technical account management, solutions engineering, or customer success within payments, fintech, e-commerce, or SaaS
• Proven leadership experience managing distributed or global teams
• Technical fluency in payments infrastructure, APIs, integrations, and e-commerce platforms
• Experience defining team strategy and setting performance metrics in complex environments
• Ability to build cross-functional partnerships with leadership in GTM, Product, and Engineering