Technical Account Management Manager

Job Summary

A company is looking for a Manager of Technical Account Management for the East region.

Key Responsibilities

• Lead and develop a team of Associate Technical Account Managers to drive customer adoption and success
• Champion customer feedback and collaborate with internal teams to enhance regional customer success
• Oversee the achievement of key performance indicators related to customer health and retention

Required Qualifications

• 5+ years of leadership experience in cybersecurity, cloud computing, or related fields
• Knowledge of cloud computing and experience with cloud infrastructure
• Proven track record of engaging with senior-level customers in Customer Success or related roles
• Experience managing customer escalations and balancing expectations with business requirements
• Strong understanding of cloud platform features and best practices for security