Technical Account Management Manager

Job Summary

Leading a team of Technical Account Managers, the full-time remote Manager, Technical Account Management will oversee customer engagement processes for mid-market to enterprise clients, ensuring effective onboarding, adoption, and retention strategies while driving AI integration into workflows.

Key responsibilities

• Lead, coach, and develop a high-performing Technical Account Management team focused on customer success
• Establish clear performance expectations and operational rhythms to enhance customer engagement and support
• Utilize customer data and health signals to prioritize team efforts and drive impactful outcomes

Required qualifications

• Significant experience in Customer Success or Technical Account Management, managing high-performing teams
• Proven track record supporting mid-market and enterprise customers in a B2B SaaS environment
• Strong operational judgment and ability to use data for prioritizing work and improving outcomes
• Demonstrated leadership and cross-functional collaboration skills, influencing senior stakeholders
• Experience integrating AI tools into team workflows to enhance efficiency and customer outcomes