Technical Account Manager

Job Summary

Seeking a high-energy, customer-focused Technical Account Manager to join the Customer Success team in a full-time remote position, responsible for maximizing customer value, guiding operationalization of solutions, and collaborating with cross-functional teams to ensure continued customer success.

Key responsibilities

• Serve as a dedicated Technical Advisor, guiding customers through platform optimization and success criteria
• Develop mutual action plans to advance time-to-value and progress customers through their journey toward product maturity
• Deliver best-practice recommendations and standardized success reporting to enhance customer engagement and feature adoption

Required qualifications

• 3+ years of experience in solution delivery, customer management, or technical account management, preferably in SaaS environments
• Technical background in network security, API ecosystem, AppSec, WAF, RASP, or similar security products
• Experience managing enterprise-level customer relationships and project management
• Understanding of HTTP protocol details and tools like Postman
• Bachelor's degree or equivalent in computer science, cybersecurity, project management, or related fields