Technical Account Manager
Job Summary
Leading the technical onboarding process for customers, the full-time Technical Account Manager will manage complex implementations, resolve technical challenges, and ensure product adoption while working remotely.
Key responsibilities:
- Lead the onboarding process, including new integrations, artifact creation, training, and troubleshooting
- Resolve technical problems by integrating new data and existing integrations while understanding customer requirements
- Establish relationships with technical counterparts to advocate for customer needs and drive product adoption
Required qualifications:
- Native level of Spanish and English
- High technical knowledge in DevOps, Cloud, and Observability tools
- At least 2 years of experience in customer-facing positions related to post-sale delivery and stakeholder management
- Hands-on experience in technical integrations and complex troubleshooting
Complete Job Description
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