Technical Account Manager

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 04, 2024
This job expires in: 17 days

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities:
  • TAM is a Dedicated Support Engineer that deeply understands the customers' business and aligns their needs with the company's solution
  • Own and manage customer issues, troubleshoot, and identify solutions to resolve customer problems
  • Proactively review customer accounts, recommend enhancements, and project manage deployment processes
Required Qualifications:
  • 8 to 10 years of combined experience in Support Engineer/Technical Account Manager/Pre-Sales background from web/network/information security companies
  • Experience in managing project deployment of a Cloud or SaaS technology
  • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
  • Experience working with a Cloud, SaaS technology provider is a plus
  • Familiarity with VPNs, IPSec, security protocols, and standards

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