Technical Account Manager

Job Summary

A company is looking for an Account Manager - Technical.

Key Responsibilities

• Collaborate with Senior Account Manager and Relationship Manager to troubleshoot and resolve complex technical issues
• Oversee high-quality ticket and incident resolutions, ensuring prompt and efficient support for client partners
• Support the implementation of technical enhancements and User Acceptance Testing (UAT) while monitoring project progress

Qualifications

• Bachelor's degree or equivalent in Information Technology, Computer Science, or related discipline
• 4 - 6 years' experience in a SaaS environment as a Technical Account Manager
• 2 - 4 years' experience in generating client workflows and aligning cross-functional departments
• 2 - 4 years' experience in deploying, configuring, and troubleshooting software or networking equipment
• Technically minded with a commitment to continuous learning of new technologies