Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to provide expert technical advice and support to its largest customers.

Key Responsibilities

• Develop deep relationships with assigned customers and provide personalized technical guidance
• Offer expert-level knowledge of platform features and identify long-term solutions for customer success
• Collaborate with internal teams to address customer issues and recommend product improvements

Required Qualifications

• Proven experience in a senior technical support or customer success role, preferably in a SaaS environment
• In-depth product knowledge of the platform or similar platforms
• Strong understanding of web technologies, integrations, and APIs
• Proven ability to collaborate across departments, including Product and Engineering teams
• High emotional intelligence and the ability to build strong customer relationships