Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager who will ensure customer success in deploying and integrating their security platform.

Key Responsibilities

• Guide new customers through deployment, configuration, and best practices for network security
• Serve as a technical point of contact for advanced support issues related to network or security challenges
• Build strong relationships with customers, identifying opportunities to enhance their experience and adoption

Required Qualifications

• Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience)
• 3+ years of experience in a customer-facing technical role
• Strong understanding of networking fundamentals such as TCP/IP, DNS, VPN, and firewalls
• Hands-on experience with firewalls and/or proxies
• Experience in fast-paced SaaS or cybersecurity environments