Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Own the overall success and satisfaction of a customer portfolio, ensuring adoption, retention, and renewal outcomes
• Serve as the primary strategic and technical point of contact for customers, building relationships and driving long-term satisfaction
• Identify upsell and expansion opportunities while collaborating with cross-functional teams to address customer needs

Required Qualifications

• 3-5 years of experience in Customer Success, Technical Account Management, or related SaaS roles
• Strong understanding of software adoption and stakeholder management
• Experience with risk, audit, or compliance-related SaaS platforms
• Familiarity with GRC tools or frameworks like SOC 2, ISO 27001, or HIPAA
• Ability to manage multiple customer accounts and drive strategic conversations effectively