Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager who will provide high-quality technical support to customers and manage post-sale relationships.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring satisfaction and addressing concerns
• Provide expert technical guidance and support, troubleshooting issues and delivering training
• Oversee the delivery of technical projects, managing timelines and resources to ensure customer satisfaction

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience
• Strong technical background in software, cloud services, or IT infrastructure
• Demonstrated experience in a customer-facing role, preferably in technical account management or customer success
• Proven ability to manage multiple projects and tasks simultaneously
• 5+ years of experience in enterprise-level client-facing work