Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to support VIP clients and enhance their experience with the company's software.

Key Responsibilities

• Manage high ticket volumes and provide exemplary customer service through support calls and emails
• Assist with client onboarding, training, and lead webinars
• Utilize help-desk software to log tickets, escalate issues, and submit software development requests

Required Qualifications

• Bachelor's degree or 2 to 3 years of related experience or equivalent combination of education and experience
• Customer service experience with a passion for technology and environmental initiatives
• Ability to handle high volumes and work under pressure
• Knowledge of production accounting basics is highly preferred
• Advanced knowledge of digital payroll management solutions and previous payroll experience