Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Provide business, technical, and product knowledge to ensure customer satisfaction
• Manage client inquiries, bug fixes, and product enhancements while coordinating with engineering
• Conduct regular client status calls and educate clients on product features to support their business growth

Required Qualifications

• 2-3 years of experience in a support or technical account management role
• BS or MS in Computer Science, Business Administration, or a quantitative and analytical discipline
• Knowledge of OTT video delivery workflows and basic networking concepts
• In-depth knowledge of Scrum and Agile Software Development Methodology
• Proficiency in analytic tools and ability to prioritize effectively