Technical Account Manager

Job Summary

A company is looking for a Sr. Technical Account Manager - LATAM.

Key Responsibilities

• Train customers on product usage and demonstrate new features
• Build and maintain positive customer relationships while identifying additional use cases
• Conduct regular meetings and manage feature requests and escalations from customers

Required Qualifications

• At least 4 years of experience in a customer-facing role within software and/or technology
• Strong understanding of Internet protocols and basic data formats and structures
• Knowledge of networking topology, endpoint security technologies, and cloud security principles
• Basic understanding of Python
• Experience with customer-focused approaches and ownership of customer results